We want you to love the products you purchase from us! If you have any concerns regarding your order, please email us within 24 hours of delivery at hello@pinkbliss.in with the necessary details.

⏰ Delivery Timeline

Deliveries are made throughout the week, except on national holidays, using third-party service providers appointed by Pinkbliss.

• Within Maharashtra: Delivery within 1-3 days

• Outside Maharashtra: Delivery within 3-6 days

🚚 Important Delivery Guidelines

For Wrong / Missing / Damaged Items

• Refusal OTP: Share the courier OTP only if you wish to cancel the order.

• Inspect the Package: If the package appears tampered with or damaged, do not accept it. Return it to the delivery agent or call us immediately at +91 9429691216 in the presence of the agent.

• No Unattended Deliveries: Ensure that you personally receive the package. We are not responsible for claims if the package is left unattended.

• Unboxing Video: Record an unboxing video and report any damaged/missing/different products within 12 hours for a quick resolution.

⚠️ Cancellation Policy

• If you wish to cancel your order, you can do so by sending us an email at hello@pinkbliss.in or calling +91 9429691216 (Timings: 9:30 AM – 6:30 PM).

• You can also drop a WhatsApp message on our official support number +91 9156733379.

• Orders once dispatched cannot be cancelled.

• If you wish to cancel, simply refuse the parcel at the time of delivery. Once delivered, orders cannot be returned.

📦 Return Policy (24 Hours Window)

We offer a 24-hour return policy, meaning you have 24 hours after receiving your item to request a return. Cosmetic products are non-returnable. Returns are only applicable if you received the wrong product.

Eligibility for Return

• Item must be unused, unworn, and in the same condition as received.

• Must be in its original packaging with tags attached.

• You must provide a receipt or proof of purchase.

To initiate a return, contact us at hello@pinkbliss.in. If return pickup is not available at your location, we may request you to send the product back at your own expense.

• If your return is accepted, we will send you a return shipping label along with instructions.

• Returns sent without prior approval will not be accepted.

For any return-related queries, please reach out to us at hello@pinkbliss.in.

❌ Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You receive the wrong product

This allows us to evaluate and resolve the issue at the earliest.

⛔ Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

• Cosmetic products (Return is only applicable if you received the wrong product)

• Hazardous materials

• Flammable liquids or gases

• Sale items or gift cards

If you have concerns about a specific product, feel free to contact us before placing your order.

↪ Exchanges

Exchanges are only applicable if you receive a different product or the product is completely damaged. The fastest way to exchange a product is to return the incorrect/damaged item and place a new order separately after the return is accepted.

💰 Refund Policy

Once we receive and inspect your return, we will notify you regarding the approval or rejection of the refund.

• If approved, the refund will be processed to your original payment method within 10 business days.

• Processing time: Banks and credit card companies may take additional time to reflect the refund.

• If 15 business days have passed and you have not received the refund, contact us at hello@pinkbliss.in.

For any further queries, reach out to us at hello@pinkbliss.in.

Thank you for choosing Pinkbliss! 🌟